Fry's Electronics Support Ticket - ANAHEIM, California

Warranty Issue - laptop

Created By: Samsiva's Picture Samsiva Last Reply: Samsiva's Picture Samsiva
Priority Level: [High] Status: [Open]
Created: 2 years ago Last Updated: 2 years ago
Department: N/A Replies: 0
Product: laptop

Hi I went to Fry's Electronics in East La Palma Ave, Anaheim, California.

Bought a laptop (Lenovo Think Pad) with 3 Year Warranty plan in July 2013. After 2 years without any issues, the Lenovo screen suddenly came of from the hinges. I could not able to open the Laptop Monitor. When I bought the warranty, they mentioned, it will cover everything. I can be worry free and if ANYTHING happens to laptop, just stop by and get it replaced or repaired depending on the issues. Now when I went their Yesterday 8/7/15, They mention that warranty will not cover the issue and I got so upset. I received a bad response and no one was responding properly. When I tried to reach them thru phone, they kept me in hold for more than 20 minutes and hung up on me. So I just want to make sure the Fry's management look into this issue address it in a timely manner.



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