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Fry's Electronics Complaint - Sony - incorrect packaged Notebook
Fry's Electronics Complaint

Fry's Electronics Complaint

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Sony - incorrect packaged Notebook


Purchased a new model of a Sony notebook computer at Fry's in Downers Grove IL. Box was "factory sealed" with both Sony and Fry's stickers on the box. Got the box home, cut through the stickers, opened the box, and took the notebook out. First thing I noticed was that the unit was incredibly light in weight. Second thing I noticed is that it was not a Sony product, but instead was an HP product. Third thing I noticed was why it was so light in weight, no battery pack. Obviously this was not a factory fresh Sony product but was some return item that the Fry's staff stuffed into the wrong box. Did a little more detective work, the HP notebook in the box was in fact a product that was released on September 25,2011 (this is May/2013). The product was selling on eBay and Amazon for around $160, where we paid $899 (plus tax) for the Sony unit. Powered up the unit and it immediately went to the "Windows incorrect shut down screen", so this unit had been used by someone. Interesting enough, after boot, it went to the start up screens to configure the unit as if it were new. So Fry's was selling a old computer that should not have even been in the store as new with the correct factory fresh stickers. As first glance, this is incredibly sloppy work by Fry's. Thinking about it further, if this computer had a battery pack (again, it was missing), some unsuspecting customer may just have ignored the differences and started using this out of date product. At best, Fry's is terribly sloppy. At worst, they are committing fraud. Be extra careful when you shop at Fry's. So careful in fact that you should go to Best Buy or order off of Amazon.


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