Fry's Electronics Complaint

Fry's Electronics Complaint

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Ridiculous Frys electornics warranty plans and their service - 46" Sony KDLEX720


I have purchased 46" Sony KDLEX720 from Frys electronics during June 2011 and I was offered to purchase 3 years home warranty plan by a Sales associate which I was told if the not repairable with this this 3 years I will get a new TV or better option (I was also told that it will override Manufacturers first year warranty, so that I don't have to deal with Sony). That impressed me to buy 3 years warranty and so I bought it. Now my TV got some problem in March 1st week 2012 and I have called Frys about the issue. They asked me to contact Sony, I have called Sony and I got the event ID created and after a week they got back to me saying the part not available to repair and they can offer with recertified TV. I have told Sony that dealer offered me when I have bought their warranty plan saying if the TV not repairable then the TV will be replace with new TV or better option. After that when I went back to Frys (it's been 3 weeks and totally 4 weeks from the TV issue reported) and they are saying under warranty they can only provide recertified TV (later on even said worst that they will offer me demo TV) or store credit (and that too prorated warranty money), I told them that the sales associate who sold me the warranty plan by then said I will get a brand new TV if it is not repairable or better option. But their warranty contract seemed to be having they can only replace with remanufactured unit and their store manager pointing to it. I have told their store manager that your warranty copy is given at the counter and no one will go thru that 6 or 7 pages of terms and conditions at the counter before signing and paying. They haven't even showed any courtesy and gave any better option. I have bought over $3500 worth of mechandise and owning them. First of all I shouldn't have bought SONY LCD LED TVs, I have read bad reviews every where. I have bought SONY product based on only reason I like their other products and I have their 3 digital Cameras and CamCorder and 2 bluray players and old CRT TV. With this experience I will never ever buy a SONY product and especially never ever anything again from Frys Electronics. I want to share my bad experience with any of you that you guys want to buy from Frys electronics and their warranty offer, and even else where the SONY LCD LED TVs. I do not see there is zero star to provide otherwise zero start would be a worth for this Frys Electronics customer support and SONY TV. Thanks for your time going over this, I hope this will help you chose better dealer and better product.


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