Fry's Electronics Complaint

Fry's Electronics Complaint

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Fry's extended warranty fraud - product replacement with extended warranty


We purchased a camera at Fry's in September 2011. A Sales Person talked us into buying extended warranty for that camera, saying that extended warranty covers absolutely everything, if you drop your camera in the lake and it stops working, the extended warranty would cover it. We had two little kids with us. He was saying that you have small kids, they can drop the camera, anything could happen, and all this would be covered by the warranty. Our camera stopped working in January 2012 for no reason. When we brought it to Frys for repair, I found out that the extended warranty covers only manufactures deffects and it does not cover any phisical damage. All the things that the sales person was telling us about the warranty was simply a lie.


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Comments


ccbstorm1 says: (5 years ago)
 0
We have purchased a tv and speakers from there also. We purchased the warranty for both and the sales people explained how the warranty covered anything no questions asked. The TV power control failed and it took them months to fix. They offered a loaner but we had to rent it. Then today one of the speakers cracked he took it in and they told him they would not cover it. It was not a mfg defect. So once again displeased with the outcome. We will not buy nothing again from these stores. We purchased the same kind of warranty from walmart on some electronics and they do have a no questions asked warranty. Our daughter washed our sons dsi in the sink with soap! They sent out an emailed gift card, as soon as UPS stated they received the pick-up.




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