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Fry's Electronics Complaint - Consumer Complaint
Fry's Electronics Complaint

Fry's Electronics Complaint


Consumer Complaint

Since December 22, 2011 I have been dealing with Fry's Electronics Customer Service. I have called numerous times and contacted them regarding a gift card that was purchased in 2007. My brother's card was stolen in 2008 and reported it to Samantha Valencia, Customer Service. Subsequently, my card was placed as inactive and I did not receive any notification nor a replacement card. On December 22, 2011 I went to attempt to make a purchase for a Canon SLR Digital Camera that I have been wanting. When I tried to make the purchase my gift card was declined. I spoke with Manager, Tyra Chamness, who told me that the card was never used and she would contact the home office for further information. I called numerous times trying to get any information regarding the gift card and was told no information was found. Two weeks later, I called Ms. Chamness and was told that my card was reported stolen. On January 1, 2012 I went with my mother, who purchased the gift card back in 2007, and we spoke with Emma Garcia and Shane Smiggs. Both employees ran a check in my gift card and found that the card was never used. Ms. Garcia sent an email and copy of the receipt of purchase of the gift card to the home office. After weeks of contacting Ms. Garcia, she told me that she had not heard from Fry's Home Office. On February 7, 2012 I went to Fry's with my brother and spoke to Ms. Chamness again, who told us that there was nothing she could do. When we told her that we would take her to court for breach of contract, she replied that they had good attorneys and then turned her back on us walking away. On February 11, 2012 I was contacted by Samantha Valencia, who stated that she remembers when my brother reported the card stolen and handled the situation in 2008. Ms. Valencia further stated that on my card there were three CPU's purchased for $700, which my gift card is only for $300, and another charge was placed a month later for two other items totaling $1,000. I told Ms. Valencia that I would never purchase three of the same items and it sounds like someone who owns a computer store would have purchased these items. She agree and said she would look into this further, but in the mean time I should receive a phone call from Ms. Chamness the same day, which I had not. On February 16, 2012 I called Customer Service in San Jose and spoke with Karina V. who gave me the phone number of the Home Office Customer Service. On February 21, 2012 I spoke with Fountain Valley Coordinator, Michael Coon who told me that I had to speak with Shane Smiggs and that he was familiar with my story, but there was nothing they could do.

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